Support
Common questions
How do I join my team's workspace?
Sign in to the iOS app and choose "Join with a code" — your workspace admin has the code on their People & invites screen. If your company claimed its email domain, signing in with your verified work email joins you automatically. Otherwise your join request goes to an admin for approval.
Can my manager or teammates see my personal calendar?
No — never. Personal (Apple/iCloud) calendar events are read and displayed only on your own device. They're never uploaded to our servers and never shown to anyone else in your workspace, not even as busy blocks. See the Privacy Policy.
My Google Calendar won't connect or stopped syncing.
In the app, go to Me → Calendar sync and toggle the Google calendar off and on to re-authorize. If it still fails, revoke Cadence's access at myaccount.google.com/permissions and connect again from the app.
I'm not getting notifications.
Check that notifications are allowed for Cadence in iOS Settings → Notifications. Event reminders also need the "Event reminders" toggle in Me → Calendar sync. Workspace pushes (requests and approvals) arrive automatically once notifications are allowed.
I forgot my password.
On the sign-in page or the app's sign-in screen, enter your email and tap "Forgot password?" — a reset link lands in your inbox.
How do I delete my account?
Email us from your account address and we'll delete your account and associated personal data. Workspace records your employer administers (like approved leave history) remain under your workspace admin's control.
Something else?
Email support@cadencetimeandleavetracker.com with a description of what happened and, if it's a bug, what device and app version you're on (Me tab, bottom of the screen). Screenshots help a lot.